10:28:52 AM SystemWelcome Stolensidekick ...
10:28:52 AM SystemConnecting to server. Please wait...
10:28:52 AM SystemConnected to Chat Server
10:28:52 AM SystemInitial Question/Comment: Selling
10:29:34 AM SystemVincent C. has joined this session!
10:29:34 AM SystemConnected with Vincent C.
10:29:39 AM Vincent C. Hello, thank you for using eBay Live Chat! My name is Vincent and I would like to ask you to share your feedback with me by filling out a short survey that may be presented to you at the end of our chat.
If you’re a registered member, may I start by asking you to state your user id?
10:30:15 AM Vincent C. Before I get the attention of my supervisor, may I ask for a summary of the problem you're having? Thanks.
10:30:17 AM Evan I was just rudely disconnected by another representative after getting NO help
10:32:54 AM Vincent C. Thank you for this information. I understand you are getting an email limit message. Do you have an item number that I can check out? Thanks!
10:33:50 AM Vincent C. Thanks for the clarification on that. I'll have this noted...one moment
10:34:15 AM Vincent C. Stolen Sidekick from
10:34:35 AM Vincent C. One moment please while I research the error message you received...
10:37:14 AM Vincent C. Thank you. Please hold while I get in touch with a technical analyst on this problem.
10:38:05 AM Vincent C. Are you able to use the "contact member" button on the bidder's feedback profile page?
10:38:28 AM Vincent C. I understand you get the same error message...
10:38:40 AM Vincent C. One more moment
10:47:03 AM Vincent C. I have finished speaking with the technical analyst. Unfortunately, at this time, due to your account's 0 feedback score, there isn't a way we can bypass this email restriction due to a fixed eBay policy in curbing the occurence of spam and spoofs. Also, due to eBay's privacy regulations, we won't be able to directly retrieve contact information from this member's account without their consent. I realize this is frustrating given the promise of this charity listing and realize that relisting may not be an option for you right now.
10:47:08 AM Vincent C. Should this member not respond to your second chance offer in time, you still have the option to send another second chance offer to any of the underbidders in the bid history list. I understand this is not necessarily a
solution, but its the best workaround for now.
10:48:50 AM Vincent C. Second chance offers are restricted to one per underbidder, yes.
10:49:08 AM Vincent C. But you are not limited to sending the offer to only one underbidder.
10:50:09 AM Vincent C. I understand the reason for your request, but under eBay Customer support's regulations, I cannot perform this task on behalf of a seller.
10:50:22 AM Vincent C. You are not required to contact an underbidder prior to sending the second chance offer
10:57:48 AM Vincent C. I realize your frustration in this situation, and am sorry to hear that this member, for some odd reason, hasn't been able to receive your second chance offer. You may want to give this member some more time since your offer does have 10 hours left - if they enter their My eBay- My Messages, they should be able to find this second chance offer without any problems.
10:58:44 AM Vincent C. And since there have been 79 bids on your original listing, sending another second chance offer to another of the underbidders is always an option.
11:01:52 AM Vincent C. To my knowledge, what this member is claiming may not be entirely true. They should be able to find the offer in their My eBay both in their "Items didn't win" and "My Messages". The success of any transaction on eBay is dependent on the actions and ability of the buyer as well and I realize that you as the seller have not done anything wrong.
11:03:05 AM Vincent C. I recommend that you look at the option of sending a second chance offer to another more able and willing bidder. Since your item had many bids, you have this luxury to choose.
11:03:58 AM Vincent C. I was not suggesting that they were lying. But rather, likely confusion as to how to receive or see second chance offers.
11:04:20 AM Vincent C. If they accept the second chance offer, you should be able to start emailing them without any problems.
11:10:07 AM Vincent C. I am going to see if we can make a one time exception by extending this request to my supervisor. I won't be able to make any guarantees but I'll do my best to explain your situation to them. Please hold.
11:14:38 AM Vincent C. My supervisor has reviewed the situation. Unfortunately, he has informed me that due to the regulations for eBay Customer support, we are not in the capacity to email members on behalf of sellers or buyers for transaction purposes.
11:14:42 AM Vincent C. He has also recommended, that, as an alternative, that you send another second chance offer to the other underbidders if possible. Please accept my apologies on behalf of eBay if this will cause any inconvienence.
11:16:19 AM Vincent C. One moment please...
11:18:19 AM Vincent C. My supervisor, Dustin, will be more
than happy to assist you further. They will be joining you very shortly.
It was a pleasure chatting!
11:19:26 AM System
11:19:26 AM SystemVincent C. has left this session!
11:19:37 AM SystemDustin Y. has joined this session!
11:19:37 AM SystemConnected with Dustin Y.
11:20:16 AM Dustin Y. Hello my name is Dustin. I am Vincent's Supervisor. How can I help clarify the information Vincent has provided?
11:23:52 AM Dustin Y. I understand you're disappointed by the information you've been provided. However, I can confirm that eBay does not get involved in member to member communication at all. We will never contact a member on behalf of another member. Though we are the vendor who facilitates the transactions between buyers and sellers, we do not actually involve ourselves in the transaction at all.
11:25:39 AM Dustin Y. We do that, yes. However, we also limit abilities for Trust and Safety reasons. If you have encountered a limit from contacting another member, there is not an action I can take that will over-ride that limit.
11:25:57 AM Dustin Y. I regret to be the messenger of disappointing news.
11:31:53 AM Dustin Y. I totally recognize that you are frustrated, and can understand how it would be upsetting to learn about these limits. I honestly don't have too much else to offer... though, we can consider the option Vincent outlined, which would be to make additional second chance offers to other bidders. I understand your ability to communicate with them may be limited, which could prove to be a challenge, though that is likely the best option in order to try and sell the item.
11:35:03 AM Dustin Y. I understand that is contradictory, and regret I am not able to over-ride the limits which are currently blocking you from contacting the other member.
11:36:30 AM Dustin Y. There is not someone at eBay who will be able to contact the member on your behalf. At this point, the best option is likely going to be to make a second chance offer.... at that point, we can hope the under-bidder who receives the offer will make the purchase, or that - if they send you a question, you will not be blocked from replying to them at that time.
11:36:39 AM Dustin Y. There is not, no.
11:39:51 AM Dustin Y. I'm honestly not totally sure - let me just clarify that right now. One moment please.
11:43:29 AM Dustin Y. Thanks for your patience; I'm just contacting one of our chat board moderators to confirm that for us.
11:44:18 AM Dustin Y. Thanks again for waiting - the moderation team has informed me that posting a copy of our chat would not be in violation of the board usage policy; that would be allowed.
11:45:48 AM Dustin Y. You're very welcome, and I appreciate your understanding. Again, I do recognize this has been disappointing... I wonder if there is anything else I may be able to assist with today? Did you have any other questions before we end this chat?
11:47:29 AM Dustin Y. Alright, then - I do wish you luck in completing the sale with one of the other under-bidders if you do choose to send another second chance offer. Please do feel free to come back on Live Chat if you need any further assistance at all. Take care.